Order food and drinks from your seat. Pick up when it's ready. Skip the queue entirely.
NepaChat lets festival and concert guests order food and beverages directly through WhatsApp or Messenger — pay in the chat, get live status updates, and pick up only when their order is ready. No queuing. No wasted time. No missed sets.
Built for event organisers by NepaIT LLC — an IT consulting firm with 12+ years of experience building real-world software.
Nobody comes to a concert to stand in a queue
At every festival and concert, the same thing happens. Guests leave their spot, join a long line at the food stand, miss part of the performance, and come back frustrated. Vendors get overwhelmed at peak times and idle between sets.
NepaChat replaces the queue with a chat. Guests order from where they are, pay instantly, and only walk to the counter when their food is ready and waiting for them.
Guests order through WhatsApp or Messenger
Scan a QR code at the venue or message the event directly. The full menu appears in the chat. No app download required.
Payment happens inside the chat
Guests pay through the integrated payment system before the order is confirmed. No cash, no card machines at the counter, no delays.
Live status updates sent automatically
Guests receive a message at each stage — Approved, Preparing, Ready for Collection. They only move when it makes sense to.
From craving to collection in four steps
This is exactly what a guest experiences at your event — from the moment they want food to the moment they pick it up.
Scan the QR or open WhatsApp
Guests scan a QR code on signage around the venue, or message the event directly on WhatsApp or Messenger. The menu loads instantly in the chat.
Browse the menu and order
The full F&B menu is presented in the conversation. Guests select items, customise if needed, and confirm their order — all without leaving the chat.
Pay through the integrated system
Payment is completed securely inside the chat via the integrated web payment form. The order is only sent to the vendor once payment is confirmed.
Get notified, then collect
Guests receive live updates — Approved, Preparing, Ready for Collection. They walk to the pickup counter only when their order is waiting. No queue.
Guests always know exactly where their order is
Every status change triggers an automatic message to the guest. No guessing, no anxious trips to the counter to ask.
Order placed
The guest receives an instant confirmation with their order summary and reference number as soon as payment clears.
Approved
The vendor accepts the order. The guest is notified and knows their food is queued up. They can stay at the stage.
Preparing
The kitchen starts work. Another message goes out so the guest knows activity has begun and roughly when to expect the next update.
Ready for collection
This is the message guests are waiting for. It tells them exactly which counter to go to. They walk straight in, skip the line, and collect.
Delivered / collected
The order is marked complete when the guest collects. The vendor's dashboard updates in real time, keeping counts accurate across all counters.
Full order history
Every order is logged — item, price, time, status. Organisers can review sales data and peak periods after the event ends.
Better guest experience.
Higher F&B revenue.
When guests can order without queuing, they order more. NepaChat removes the friction that stops people buying a second round or a late-night snack.
Guests spend more when ordering is effortless
Queue frustration is one of the main reasons guests skip food and drink purchases at events. Remove the queue and you remove the barrier.
Vendors handle peak demand without extra staff
Because orders are pre-paid and staggered by preparation time, vendors avoid the rush that causes errors and long waits at the counter.
No cash, no card terminals at the counter
Every order is paid before it reaches the kitchen. Staff at the counter hand over food and move on — no payment friction, no till shortages.
Works on the apps guests already have
WhatsApp and Messenger are already on every guest's phone. No new app to download, no account to create. Adoption is instant.
What organisers are seeing
Events using NepaChat report measurable improvements in both guest satisfaction and F&B revenue.
“We ran NepaChat at a 3,000-person festival. By the end of the night, over 60% of F&B orders came through the chat. The counter staff were amazed at how smoothly it ran.”
“Guests kept telling us the ordering was the best part of the event experience. That's not something we expected to hear, but it tells you how painful queues normally are.”
“Our food vendors processed three times their usual volume without adding a single extra staff member. The pre-payment alone was worth it.”
“People were ordering from the crowd while their favourite artist was on stage. That would never happen with a traditional queue.”
For organisers who want guests at the stage, not at the counter
NepaChat is set up by the event organiser before the event. You configure your menu, connect your WhatsApp Business number, place QR codes around the venue, and NepaChat handles the rest on the day.
- Music festivals
- Concert venues
- Outdoor food festivals
- Nightlife events
- Sports & fan events
- Multi-day events
Guests pay with confidence. You keep full control.
Every order involves a real payment and real personal data. NepaChat is built to handle both with the care and security that guests and organisers expect.
Secure integrated payment
The in-chat payment form runs over TLS with industry-standard encryption. Guest payment details are never stored on your servers.
Orders only confirmed after payment
No order reaches the kitchen until payment is verified. This eliminates no-shows at the pickup counter and keeps your vendor counts accurate.
Guest data handled responsibly
We collect only what is needed to process and deliver an order. Order history is retained for 90 days and can be deleted on request.
Organiser dashboard access controls
Role-based access means your team can see what they need and nothing more. Vendor staff see their queue; organisers see the full picture.
Built by a professional IT firm, not a startup side project
NepaChat is developed by NepaIT LLC — a Texas-based IT consulting firm with 12+ years of experience delivering production software. The same engineering standards we apply to enterprise clients go into every NepaChat deployment.
Ready to eliminate queues at your next event?
Set up takes less than a day. Upload your menu, connect WhatsApp, print your QR codes, and you're live. Talk to the NepaIT team to get your first event configured.
More from NepaIT LLC
NepaChat is one product in a broader portfolio of IT solutions from NepaIT — all built to help organisations work smarter.
IT Training
BA, QA, Development & PMP certification programmes for working professionals.
IT Staffing
Onsite and virtual staffing solutions. The right people, placed quickly.
App Development
Custom mobile, web, and backend applications built to production standard.
NepaIT Events
Workshops, webinars, and community initiatives for the Nepali-American tech community.
Let's get NepaChat running at your event
Tell us about your event — size, date, venue — and the NepaIT team will help you configure NepaChat, set up your menu, and make sure everything is ready before doors open.
Contact NepaIT LLC
We typically respond within one business day